Returns

Thank you for shopping with Two Birds Blue Eaglehawk! We hope you love your new item but we understand that things happen when you are shopping online.

RETURNS

If you wish to return a full price item, simply click on the link and fill out our Returns Form and post back, together with a prepaid post satchel.

- Unwanted items can only be returned for store credit - we do not offer cash refunds.

- Returns in Australia must be sent within 14 days of receiving you item (30 days International).

- Items MUST be in their original condition, with tags attached.

- Footwear must be returned unworn and in its original packaging.

- Sale items including promotional sales are final, these items cannot be returned or exchanged.

- Two Birds Blue Eaglehawk reserves the right to deny a refund if items are returned used, soiled, worn or damaged in anyway. They will then be returned to the customer.

- The cost of return shipping is at the customer’s expense and is non-refundable.

- We recommend returning items through traceable mail, as any returned items that are not received by Two Birds Blue Eaglehawk will not be issued a store credit. 

FAULTY ITEMS

- If you have received a faulty item, please email twobirdsblue.eaglehawk@gmail.com to include photos of the faults & a brief description, we will return contact as a matter of priority during our business hours (Mon-Friday 9am-5.00pm / Saturday 9.00am-1pm).

If you have questions, or are unsure about anything to do with our Return Policy please email us at twobirdsblue.eaglehawk@gmail.com