GENERAL RETURNS POLICY
We do not offer refunds for change of mind or wrong decision. We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note on full priced items, should they meet the below requirements:
– Garment/s will need to be sent back to us within 10 days of delivery.
– Garments should be returned new, unused and with all tags still attached. Returned items that have been worn, washed, damaged or altered from their original state (i.e. tags removed) will not be accepted, and will be returned to the customer.
- Due to health and hygiene reasons, earrings are unable to be returned for a credit note or exchange.
- If you order is a CUSTOM ORDER we are not able to accept back as an exchange, credit note or refund.
SALE RETURN POLICY
All sales are final. We are unable to process a return, credit note or refund for you. All items have been priced accordingly.
(when we offer a % off storewide, particular brand or participate in a Third Party event)
No returns on sale items that have been further reduced. Full priced items, normal return policy applies.
We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent off. If you received an item that you believe has a manufacturing fault, please email right away and provide a photo or two showing the defect/fault, which will speed up the returns process.
In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.
How can I track my order?
Once orders are dispatched, you will receive a shipping email with all the tracking details. Please get in touch via email – firstname.lastname@example.org if you require further assistance.
Can I make changes to my order once processed?
Unfortunately, once an order has been processed online, we are unable to make changes or cancel. This includes Pre-Orders also.
How do I return my order if something is wrong?
Please email email@example.com & include your order number in the email – please let us know the reason you are returning your item(s). All returns need to be addressed to Two Birds Blue Eaglehawk – 41 High Street Eaglehawk, VIC 3556. Once the item(s) has been received we will process the return depending on the reason of return you may receive a replacement, store credit or refund.
Can I get a refund if I return my order?
Yes – if your return meets the requirements for a refund. If the item(s) does not meet the requirements for a refund we will provide an exchange or store credit on returned items.
Do I pay for postage if I return my order?
Yes. The goods are your responsibility until they reach our office. Please be sure to take note of your return tracking number.
MY ACCOUNT QUERIES
How do I create an account?
You will find a sign up form on the bottom lefthand side of our homepage.
What happens if I forget my password or am having trouble logging into my account?
We suggest to reset your password by clicking the ‘Forgot Password?’ link.
What is a PRE-ORDER?
A PRE-ORDER is a style that has not yet arrived into our store. We release selected styles for PRE-ORDER to meet customer demand. An estimated date of dispatch will be included in the product description where it states; it could arrive earlier or later than estimated. If you order any in-stock styles with a Pre-Order styles your entire order will not be dispatched until your Pre-Order arrives into our store.
The product I would like to order is out of stock. How can I be notified when it is back in stock?
You can simply head to the style online that is ‘out of stock’ and subscribe to the ‘BACK IN STOCK NOTIFCATION’ by leaving your email address. Once the style is re-stocked you will be notified via email. Please note that we are not always able to restock sold out items, we do understand how disappointing that can be so we will always try our hardest but we do appreciate your understanding when it’s not possible.
Can earrings, hats and headscarfs be returned?
No. For hygiene reasons we are unable to accept these items back for return.
Do you have a sizing chart?
Our sizes vary from style to style so we are unable to provide an accurate sizing chart. Please read each items product description carefully to get a good idea of the fit of each of our pieces. For any further questions in regards to sizing, please feel free to reach out to our lovely Customer Service team at firstname.lastname@example.org com or chat with us via our Live Chat located on the bottom left hand side of our homepage.
What does the ‘PICK-UP’ option mean?
We offer a ‘PICK-UP’ option for our customers located close to our storefront in Eaglehawk or alternatively if you simply prefer to make a drive by rather than being posted. Please note this option is only available during our business opening hours. This can be useful for customers wanting to have their order in time for the weekend, and who are concerned their order may not arrive in time via Australia Post. You will be notified via EMAIL when your selected ‘PICK-UP’ order is ready to be collected. You’re welcome to try on your purchases & if they’re not right we can sort it out there & then! If you can’t leave your car simply call us 0447 818 062 & if we’re able to one of our friendly team will run it to you. No need to even leave your car!
Do you have a shop?
YES! We do! We’re located at 41 High Street Eaglehawk VIC 3556